Resume
Selected Work
Lifestyles|Lifecycles
Self-Portrait Poster
Design for Decisions
Graduate Thesis Project
Citizen Speaks
Design for Service
Keepsake
Personalized Web Site
100 Best NOLA Dishes
Interactive Visualization
Your Heart
Educational Exhibit
Readers may voice an opinion of “support” or “dissent” for articles. Voting enters readers into a lottery for invitation to a monthly Citizen Speaks event. Here, diverse reader groups discuss trending topics and each group nominates one attendee to write a guest column.
Event invitations are delivered via SMS and a Citizen Pass reflects site and event activity.
A service blueprint maps reader and newspaper staff interactions in all phases of the service including mobile and web activity, Citizen Speaks event, and printed edition.
Citizen Speaks: A News Service Facilitating Dialogue and Discovery
“Future of News” project for the Pittsburgh Post
Gazette
designed at Carnegie Mellon University with
Satyajit Das, HCI, James Liu, IxD, John Kim, ID,
and Alex Laskaris, CD
contributions in concept generation, user research, service blueprint and visual model development, visual identity
Citizen Speaks is service layer for the Post Gazette that invites readers to speak up online, in person, and in print to engage in new ways of experiencing and sharing news. Research showed that students tend to overlook print and local sources and often view their time in Pittsburgh as a “layover.” However, they place high importance on sharing news and express nostalgia for dinner table conversations and other past rituals. Citizen Speaks provides present and future value for students as well as a sustainable model for the Post Gazette. Readers express opinions through an online feedback channel, discuss trending topics at monthly events, and may write guest columns. A Citizen Pass tracks activity and logs credentials, allowing for growth, reflection, validation, and greater involvement.